AssureOkay
> AssureOkay

Assure Okay - Check-in App for People Living Alone

Terms of Service

Last Updated: January 2nd, 2025

Welcome to AssureOkay.com. By accessing or using our website, mobile applications, and services, you enter into a binding legal agreement with AssureOkay ("we," "us," "our"), so it is important that you carefully read the following terms and conditions ("Terms").

Acceptance of Terms

By using our website, mobile applications (iOS and Android), or any other services provided by AssureOkay (collectively, "Our Service", "the Service"), you acknowledge and agree to these Terms and to our Privacy Policy. These Terms govern your use of Our Service and constitute a binding agreement between you and AssureOkay.

Eligibility

The Service is available only to individuals who are at least 18 years old. If you are under 18, you are not permitted to use the Service.

Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share information about you and it forms part of these Terms. Please read the Privacy Policy carefully before you start to use Our Service.

Use of Our Service

AssureOkay is a platform that allows users to set up regular check-ins and notify emergency contacts if a check-in is missed. Users can configure check-ins to occur weekly, every other day, daily, or multiple times per day. The Service sends reminders to users based on their chosen schedule and time zone. If a user fails to check in within the specified time frame, the Service will notify the user's designated emergency contacts via email and SMS.

AI Phone Check-in Feature

For Plus subscribers, AssureOkay offers an AI-powered phone check-in feature. By using this feature, you acknowledge and agree to the following:

  1. The AI Phone Check-in feature will call your registered phone number at your scheduled check-in times.
  2. Our AI assistant will engage in a brief conversation to verify your wellbeing. These calls may be recorded and processed for safety and service improvement purposes.
  3. If you miss a call, the system will make up to two additional attempts before notifying your emergency contacts.
  4. The AI system uses natural language processing to assess your responses. While sophisticated, it may not detect all emergency situations.
  5. You agree not to use the AI Phone Check-in feature for any purpose other than its intended use of verifying your wellbeing.
  6. The availability and reliability of this feature depends on various factors including phone network coverage and system availability.
  7. You understand that this feature is provided as part of the Plus subscription and may be suspended if your subscription becomes inactive.

Your Account

Upon creating an account with AssureOkay, you agree to:

  1. Provide truthful, accurate, current, and complete information about yourself as prompted by the account registration process.
  2. Set up at least one emergency contact, including their name, email address, and phone number.
  3. Configure your check-in schedule, including frequency and specific times.
  4. Provide and maintain accurate time zone information to ensure proper functioning of reminders and notifications.
  5. Maintain the confidentiality of your account credentials and restrict access to your devices to prevent unauthorized access to your account.
  6. Accept responsibility for all activities that occur under your account or password.
  7. Not transfer or assign your account to anyone else.

AssureOkay reserves the right to refuse service, terminate accounts, remove or edit content, or cancel services in its sole discretion.

Emergency Contacts

By adding emergency contacts to your account, you represent that you have obtained consent from these individuals to be contacted in case of an emergency. You may choose to inform your contacts about successful check-ins. You are responsible for maintaining accurate contact information for your emergency contacts.

Service Reliability and Disclaimer

While AssureOkay strives to provide a reliable service, you explicitly acknowledge and agree that:

  1. The Service, including all features and particularly the AI Phone Check-in feature, is provided strictly on an "as is" and "as available" basis without any warranties or guarantees of any kind.
  2. AssureOkay does not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
  3. AssureOkay is not and cannot be responsible for any failures, delays, or errors in:
    • Making or completing AI phone calls
    • Detecting emergency situations through AI or any other means
    • Delivering alarms, emails, or SMS notifications
    • Contacting emergency contacts
    • Processing check-ins or missed check-ins
    • Any other aspect of the Service
  4. The Service is intended as a supplementary safety measure only and should not be relied upon as your sole or primary means of ensuring safety.
  5. You are responsible for maintaining alternative safety measures and emergency contact methods.

Limitation of Liability

To the maximum extent permitted by law:

  1. AssureOkay and its affiliates, officers, employees, agents, partners, and licensors expressly disclaim all liability for any damages, losses, or consequences, whether direct, indirect, incidental, special, consequential, or punitive, arising from:
    • Any failure or malfunction of the Service or any of its features
    • Any failure to detect or respond to emergency situations
    • Any delays or failures in AI phone calls, notifications, or alerts
    • Reliance on the Service for safety or emergency purposes
    • Actions or inactions of emergency contacts
    • Technical failures, network issues, or service interruptions
  2. Under no circumstances shall AssureOkay's total liability exceed the amount paid by you for the Service in the twelve months preceding any claim.
  3. You explicitly agree to assume all risks associated with using the Service and acknowledge that you are solely responsible for maintaining appropriate safety measures independent of the Service.

BY USING THE SERVICE, YOU EXPLICITLY ACKNOWLEDGE THAT ASSUREOKAY IS NOT AN EMERGENCY SERVICE AND SHOULD NOT BE USED OR RELIED UPON AS SUCH. IN CASE OF EMERGENCY, YOU SHOULD IMMEDIATELY CONTACT YOUR LOCAL EMERGENCY SERVICES.

Indemnification

You agree to defend, indemnify, and hold harmless AssureOkay and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your use of the Service has caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Service.

Changes to Terms

AssureOkay may revise these Terms at any time without prior notice. By using this website or our mobile applications, you are agreeing to be bound by the then current version of these Terms of Service. We encourage users to regularly review the Terms to remain informed of any updates.

Contact Us

If you have any questions or comments about these Terms of Service, please contact us at:

support@AssureOkay.com