Daily Welfare Calls, Without the Hardware
A daily contact service for the people your organisation supports. Residents and clients confirm they're okay by app, text, or a friendly automated call on the phone they already have. If someone doesn't respond, your team knows within the hour. No warden call units, no monitoring centre contracts.
Daily Contact Is the Duty. The Hardware Isn't.
Housing providers have run daily contact for decades: the warden's knock, the morning call round, the "I'm OK" button in the hallway. The duty of care hasn't changed, but the traditional stack that delivers it (warden call systems, hardwired units, alarm receiving centres) is expensive to install, expensive to maintain, and tied to buildings rather than people.
AssureOkay delivers the same daily reassurance as a service on the phones people already own. Residents respond to a scheduled check-in; your housing officers see the whole scheme at a glance; and a missed check-in escalates to your team and the resident's family automatically.
How It Works
Technology enabled care that doesn't need an installation van
Residents Confirm They're Okay
At an agreed time each day, residents check in with one tap in the app, a reply to a text message, or by answering a warm automated call. Any mobile with signal works; no smart device required.
Your Team Sees Every Scheme
One dashboard across all your properties and clients: who has checked in today, who is paused, who needs attention. Housing officers and scheme managers start the day with the exceptions, not a call sheet.
No Response? Escalation Begins
A missed check-in alerts your designated staff by email, SMS, and push, and can alert the resident's family in parallel. Someone knocks on the right door the same morning, not after a neighbour raises the alarm days later.
A Warden Call Alternative for the Digital Switchover
The analogue phone network that legacy warden call and telecare systems depend on is being switched off. Providers replacing hardwired systems face a choice: like-for-like digital hardware, or a service that doesn't need hardware at all.
Warden Call Systems
Hardwired units, speech modules, and door entry integration. Thorough, but building-bound: capital cost per unit, ongoing maintenance, and a re-procurement cycle every time the technology generation turns over.
Telecare & Monitoring Centres
Pendants and sensors monitored by an alarm receiving centre. The right answer for high-dependency residents, but the cost structure (equipment, installation, monitoring fees) is hard to justify for the many residents who simply need daily contact.
AssureOkay
Daily contact as a per-person subscription: app, text, or automated call, staff dashboard, automatic escalation. Nothing to install, nothing stranded by the switchover, and residents keep it if they move. Billed by invoice, priced for scheme-scale rollouts.
The honest small print
AssureOkay is a check-in and alerting service, not a telecare alarm service. Alerts go to your staff and the resident's chosen contacts, not to an alarm receiving centre, and there is no police-priority response. For residents whose assessed needs call for monitored pendants, falls sensors, or ARC response, use a TEC provider for those residents; AssureOkay covers the much larger group whose need is reliable daily contact and fast human follow-up.
For Charities Checking On Housebound Clients
Volunteer visits and befriending calls are the heart of a charity's service, and the gaps between them are its quiet risk
Cover the Days Between Visits
A volunteer visits on Tuesday; the check-in covers Wednesday to Monday. Clients confirm they're okay daily, and your coordinators are alerted the same day something is wrong, not at the next scheduled visit.
Protect Pets as Well as People
For elderly pet owners living alone, an undiscovered emergency is two emergencies: the owner, and the animal left unfed behind a closed door. AssureOkay records pet details and care instructions, so responders know a cat or dog is inside and what it needs.
Befriending, Upgraded
Telephone befriending stays human; the safety net underneath it becomes automatic. Volunteers spend their calls on conversation instead of roll call, and your service can honestly tell funders every client is contacted every day.
Frequently Asked Questions
Is AssureOkay a telecare service?
Not in the regulated, alarm-receiving-centre sense. AssureOkay is technology enabled care in the plain meaning: scheduled daily contact, a staff dashboard, and automatic escalation to real people. There are no pendants, sensors, or monitoring centre contracts, which is exactly why it costs a fraction of a telecare package.
Our residents mostly have basic mobiles. Does that work?
Yes. Replying to a text or answering an automated call is a complete check-in, and both work on any mobile with signal. Smartphone users can use the app as well, but no resident is excluded for not having one.
How does the digital switchover affect our current warden call system?
Legacy warden call and telecare units that dial over analogue lines need replacing or upgrading as the network goes digital. If you're re-procuring anyway, it's the natural moment to ask which residents actually need monitored hardware and which need reliable daily contact. For the second group, a service with no hardware can't be stranded by a network migration again.
Who responds when a resident misses a check-in?
Your people. Designated staff are alerted by email, SMS, and push notification, and the resident's own family contacts can be alerted in parallel. Your existing no-response procedure (call, then visit, then escalate) takes over from there; AssureOkay's job is making sure it starts the same morning.
How is it priced for a housing provider or charity?
Per person per month with volume pricing, billed by invoice or purchase order to fit your procurement. No installation, no equipment budget line, no long hardware contracts. Contact sales with your numbers and we'll quote quickly.
Daily Contact for Everyone You Support
Tell us about your schemes or client list and we'll come back with pricing and a pilot plan within one business day.