Remote Supports for Supported Independent Living
Between scheduled visits, your agency has no visibility into whether a client living alone is okay. A daily check-in fixes that without cameras, sensors, or overnight staff: the client confirms they're safe, and your team is alerted only when they don't.
The Gap Between Visits
Supported independent living works because support is scheduled, not constant. A client has drop-in hours on Tuesday and Friday; the other 160 hours a week, they live their own life. That independence is the point of the model, and it's also where the duty-of-care risk lives: a fall, a medical event, or a crisis on Wednesday isn't discovered until Friday.
The traditional answers are more staff hours or in-home monitoring technology, one unaffordable and the other intrusive. A daily check-in is the third option: the client confirms they're okay in under ten seconds a day, and staff attention is spent only where it's needed.
How It Works
Client-led check-ins, agency-level visibility
Clients Check In Daily
On a schedule built around each person: one tap in the app, a reply to a text, or answering a friendly automated call. The routine itself is a skill many clients take pride in, and reminders help it stick.
Coordinators See Every Client
One dashboard across your SIL caseload: who has checked in today, who is paused, who needs attention. Coordinators start the morning with exceptions instead of a phone round, and case notes get an objective record of daily contact.
Missed Check-In? Staff Respond
A missed check-in alerts your designated staff by email, SMS, and push, and can alert the client's family in parallel. There's also an SOS button for the moments that can't wait for a schedule.
Remote Supports That Respect Independence
Much of the remote supports market is sensors: cameras, door contacts, bed mats, motion detection, with staff watching feeds overnight. That's the right tool for some people. For many SIL clients it's more surveillance than support.
The Client Acts, Not the Sensor
A check-in is something the person does, not something done to them. There are no cameras or microphones in the home, nothing to install, and nothing watching. Support staff learn one thing: whether the person said they're okay today.
Consent Is Built In
Each client confirms consent when they first sign in and controls the optional extras, like location sharing and how they're reminded. That maps cleanly onto person-centered planning: the support is in the plan because the person agreed to it.
A Fraction of Staffing Cost
Overnight or awake staff for one person costs more per week than a year of daily check-ins. For clients whose assessed need is "someone would know if something went wrong", a check-in meets the need and frees staff hours for the clients who need hands-on support.
Where It Fits Your Funding Model
In the US, remote supports is an established, growing service line in many state Medicaid waiver programs, and agencies are expected to offer technology-first options before defaulting to staffing. In Ontario and across Canada, ministries are pushing the same direction with technology-enabled supports, and agencies supporting people in their own apartments are adopting check-in tools ahead of any formal funding category.
AssureOkay slots in as the lightest tier of remote support: per-person monthly pricing on invoice, no equipment to procure or maintain, and a clear consent story for service plans and reviews. Whether it's billed to a waiver, a ministry contract, or your operating budget is your call; we keep the cost low enough that all three work.
Frequently Asked Questions
Is this "remote supports" in the waiver sense?
It depends on your state's service definition. Some definitions require live two-way audio/video or sensor monitoring; others cover technology that verifies well-being with staff response, which is exactly what a scheduled check-in with escalation does. Check your definition, and ask us; we're happy to walk through it with your program staff.
Can clients with intellectual disabilities manage a daily check-in?
Most SIL clients can, and many find the routine affirming: it's their action, on their phone, proving their day is going fine. Reminders arrive by push, text, or a phone call, and the check-in itself is one tap or answering "yes, I'm okay". For clients who can't manage it reliably, a check-in isn't the right support, and we'd rather say that than sell it.
Does it replace overnight staff?
For some clients, no; assessed overnight need is overnight need. But many overnight placements exist because "nobody would know until morning", not because hands-on overnight support is required. For those clients, a morning and evening check-in provides the knowing at a small fraction of the cost, and your staffing budget goes where it's genuinely needed.
Who gets alerted, staff or family?
Both, if the client wants both. Your designated coordinators or on-call staff are alerted through the agency, and the client can add family members as personal contacts who are alerted in parallel. Everything routes by email, SMS, and push notification.
What does it cost an agency?
Per client per month with volume pricing, billed by invoice or purchase order. No equipment, installation, or setup fees. Contact sales with your caseload size and we'll send pricing promptly.
Know Every Client Is Okay, Every Day
Tell us about your supported independent living caseload and we'll come back with pricing and a pilot plan within one business day.