At AssureOkay, we prioritize the protection of your privacy and personal information. This Privacy Policy outlines our practices regarding data collection, use, and protection at AssureOkay.com. By using the AssureOkay website, mobile applications, and services, you agree to the practices described in this policy.

Information We Collect

To provide our check-in and safety monitoring services, AssureOkay collects the following types of information:

• Personal Information: Name, email address, phone number, and time zone
• Emergency Contact Information: Names, email addresses, and phone numbers of your designated emergency contacts
• Check-in Schedules: Your configured check-in frequencies and times
• Location Data: Country, country code, and city (if provided)
• Account Information: Login activity and device information
• Usage Data: Information about how you interact with our service
• Payment Information: If applicable, for premium services
• AI Phone Check-in Data (Plus subscribers):
  • Voice recordings from AI phone calls
  • Transcripts of conversations
  • AI analysis results and safety assessments
  • Call metadata (timing, duration, status)

How We Use Your Information

AssureOkay uses your information to:

• Provide and maintain our check-in and safety monitoring services
• Send reminders for scheduled check-ins
• Notify emergency contacts if you miss a check-in
• Improve and personalize our services
• Communicate with you about your account and our services
• Process payments and prevent fraud (if applicable)
• Comply with legal obligations
• For Plus subscribers with AI Phone Check-ins:
  • Make automated phone calls at scheduled times
  • Process and analyze voice interactions for safety assessment
  • Train and improve our AI systems
  • Monitor service quality and effectiveness
  • Maintain call records for safety and verification purposes

AI Phone Check-in Data Processing

For Plus subscribers using our AI Phone Check-in feature:

• Voice Data Storage: We temporarily store voice recordings and transcripts for service delivery and improvement
• AI Processing: Your voice interactions are processed by our AI systems to:
  • Assess your wellbeing and safety status
  • Detect potential emergency situations
  • Improve conversation quality and accuracy
• Retention Period: Voice recordings are retained for up to 30 days, while metadata and safety assessments may be kept longer for service improvement and legal compliance
• Data Security: All voice data is encrypted in transit and at rest

Sharing Your Information

AssureOkay does not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With your emergency contacts, as per your settings and in case of missed check-ins
• With service providers who assist us in operating our business and providing our services (e.g., payment processors, email service providers, AI and voice processing services)
• If required by law or to protect our rights and the safety of our users

Data Security

We implement various security measures to protect your personal information, including encryption of sensitive data and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format
• Opt-out of marketing communications

To exercise these rights, please contact us at support@AssureOkay.com.

Cookies and Tracking

AssureOkay uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

Children's Privacy

AssureOkay services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

support@AssureOkay.com